Grievance Redressal Committee

Objectives

The Grievance Redressal Committee plays a vital role in bridging the gap between our institution and the industry. Its primary function is to understand industry trends and expectations, preparing students to meet current requirements through internships in renowned architectural firms and organizing various training programs such as seminars, workshops, and expert talks by practicing architects. By effectively fulfilling its role, the Industry Institute Partnership Cell (IIPC) at SINCET significantly contributes to our overarching vision and helps mitigate criticisms by addressing any shortcomings.

Procedure

• Receiving Complaints: Establishes a clear pathway for students and staff to submit complaints, ensuring grievances are documented and promptly addressed.
• Establishing a Complaint Handling System: Implementing a structured system for managing complaints in a consistent and organized manner.
• Forwarding Results to Management: Keeping management informed of outcomes and actions, especially for issues requiring high-level intervention.
• Listening, Recording, and Investigating Promptly: Demonstrating responsiveness and thoroughness to show the organization takes complaints seriously.
• Prioritizing Grievances: Allocating resources efficiently by prioritizing based on authenticity and severity.
• Forwarding to Relevant Departments: Directing grievances to appropriate experts and decision-makers for specific resolutions.
• Organizing Regular Meetings: Reviewing the status of resolutions regularly to ensure issues remain a priority.
• Conducting Regular Follow-ups: Persistent follow-up until full resolution to ensure satisfactory outcomes.
• Maintaining Confidentiality: Upholding privacy, especially in sensitive matters, to safeguard trust.